My account

I forgot my password. How do I reset it?

To reset your password: launch the app, tap "Sign In" from the menu, and tap "Forgot Password?" located below the password field. 

How do I modify my password?

To modify your password: launch the app, log into your account, tap "My Account" from the menu, tap "Personal settings", and tap "Change Password". 

How do I modify my account information?

To modify your account information: launch the app, log into your account, and  tap "My Account" from the menu.

How do I sign out?

To sign out, tap "My Account" from the menu, scroll down, and tap "Sign Out". 

Can my mobile Dollarama app account be used on the Dollarama website?

No. You will need to create a separate account if you wish to purchase items on the Dollarama website.

I lost my phone. Will I be able to retrieve my previously purchased Dollarama cards or e-gift cards?

Please contact Customer Service for more information regarding this matter.